This Privacy Policy describes how Crave TV ("we," "us," or "our") collects, uses, discloses, and safeguards your personal information when you use our mobile application (the "App"). Please read this Privacy Policy carefully. By accessing, downloading, or using Crave TV, you consent to the data collection and usage practices described herein.
1. Information We Collect
To provide high-quality short drama streaming services, personalize user experience, and process potential in-app purchases or subscriptions, we collect the following categories of information:
- Account Information: When you create an account or sign in via third-party platforms (e.g., Google, Facebook, Apple ID), we collect basic profile details such as your User ID, display name, email address, and profile picture.
- Viewing & Engagement Data: We collect information about your interactions with Crave TV, including short drama episodes watched, viewing duration, video playback status, watch history, bookmarks/favorites, coins/unlock records, and search queries.
- In-App Purchases & Billing Information: If you purchase coins, VIP subscriptions, or unlock drama episodes, transactions are processed directly by Apple App Store or Google Play Store. We only collect transaction records (e.g., purchase time, order ID, subscription status) and do not store raw credit card numbers.
- Device and Technical Information: We automatically collect device details such as Advertising ID (GAID/IDFA), IP address, device model, operating system version, screen resolution, system language, and network connection type.
- Location Information: We may collect coarse location data (approximated from your IP address) to deliver region-appropriate content, compliant ads, and localized currency pricing.
2. How We Use Your Information
We use the collected information for various operational and analytical purposes, including:
- Providing core video streaming, playback optimization, and managing user subscriptions or virtual coin balances.
- Personalizing short drama recommendations based on your viewing history and preferences.
- Delivering targeted, relevant advertisements and promotional offers.
- Analyzing system usage trends, detecting technical bugs, and enhancing App functionality and user interface.
- Detecting, preventing, and responding to fraud, illegal activity, or violations of our Terms of Service.
- Communicating with you regarding updates, customer support inquiries, and account notices.
3. Third-Party Analytics and Advertising SDKs
Crave TV integrates third-party Software Development Kits (SDKs) to enable analytics, ad delivery, and app performance monitoring. These third parties may collect device identifiers and usage data according to their own privacy policies:
- Ad Networks: Google AdMob, Unity Ads, AppLovin, Meta Audience Network, IronSource, etc.
- Analytics & Performance: Firebase Analytics, AppsFlyer, Adjust, Google Analytics for Firebase.
- Payment Processors: Google Play In-App Billing, Apple In-App Purchase.
4. Data Sharing and Disclosure
We do not sell your personal data. We only share information with third parties under the following circumstances:
- With Authorized Service Providers: Trusted third-party vendors that provide cloud hosting, video content delivery networks (CDNs), analytics, or customer support services.
- Legal & Safety Compliance: When required by law, legal proceedings, court orders, or to protect the safety, rights, or property of Crave TV, our users, or the public.
- Business Transfers: In connection with any potential merger, sale of company assets, financing, or corporate restructuring.
5. Data Security & Retention
We employ administrative, technical, and physical security measures to protect your personal data from unauthorized access or disclosure. We retain your personal data for as long as your account remains active or as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.
6. Children's Privacy
Crave TV is intended for a general adult audience and is not directed to children under the age of 13 (or 16 in the European Union). We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will immediately delete such information.
7. Your Rights and Data Controls
Depending on your location (e.g., GDPR in the EU/UK, CCPA in California), you may have specific privacy rights regarding your data:
- Access & Correction: You may request a copy of the personal data we hold about you or ask us to update it.
- Data Deletion / Account Erasure: You can request the deletion of your account and viewing history by contacting us or through the in-app settings (if applicable).
- Opt-Out of Targeted Advertising: You can disable personalized advertising by adjusting your mobile device's privacy settings (e.g., "Limit Ad Tracking" on iOS or "Opt out of Ads Personalization" on Android).
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our legal, operational, or technical practices. When changes are made, we will update the "Effective Date" at the top of this policy.
9. Contact Us